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Legal Information

Last Updated: 19 July 2025

Privacy Policy

This Privacy Policy describes how Tandemic ("we", "us", or "our") collects, uses, and shares your personal information when you use our services, including our website and WhatsApp-based tools. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.

1. Data Protection Officer

To ensure compliance with data protection regulations, we have appointed a Data Protection Officer (DPO). If you have any questions about this policy or our data protection practices, please contact our DPO at: [email protected]

2. Information We Collect

We collect information that you provide directly to us, such as when you contact us, sign up for our services, or interact with us on WhatsApp. This may include:

  • Contact Information: Your name, email address, and phone number.
  • Communication Data: Records of your communications with us, including messages sent via WhatsApp.
  • Usage Data: Information about how you use our services.

3. How We Use Your Information

We use your information for the following purposes, based on a lawful basis for processing:

  • To Provide Services (Contractual Necessity): To deliver the services you have requested, including providing support and communicating with you via WhatsApp.
  • With Your Consent: For specific purposes for which we have obtained your explicit opt-in consent. You may withdraw your consent at any time.
  • For Legitimate Interests: To improve our services, conduct analytics, and ensure the security of our platform, provided these interests do not override your fundamental rights.

4. Data Sharing and Third Parties

We do not sell your personal data. We may share your information with trusted third-party service providers who assist us in operating our services, such as cloud hosting providers. These providers are contractually obligated to protect your data and use it only for the purposes we specify. We may also disclose information if required by law.

5. International Data Transfers

As a global company, we may transfer your data to countries outside of your own, including outside the European Economic Area (EEA). When we do, we ensure that appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses approved by the European Commission.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

7. Your Data Protection Rights

Under GDPR and the Philippines Data Privacy Act, you have the following rights:

  • The right to be informed, of access, to rectification, to erasure, to restrict processing, to data portability, and to object to processing.
  • The right to file a complaint with a supervisory authority.

To exercise these rights, please contact our DPO.

Terms of Service

By using our services, you agree to these Terms of Service. You agree to use our services in compliance with all applicable laws and the policies of third-party platforms like Meta's WhatsApp Business Policy. Our services are provided "as is" without warranties, and our liability is limited to the fullest extent permitted by law. These terms are governed by the laws of the Republic of the Philippines.

User Data Deletion

You have the right to request the deletion of your personal data. To do so, please send an email to our DPO at [email protected] with the subject "Data Deletion Request" and include your name and the phone number associated with your WhatsApp account. We will process your request within 30 days.